Contact - VPOB

The Vantage Helpdesk provides help to all users of the Vantage POB system, including individuals who phone for advice as an offshore traveller, or wanting to set up as a contractor Pay for View, or ask questions as an Operator user.

 

The Vantage Helpdesk provides the following services for travellers:

  • Provide their Vantage POB number (the traveller will need to have the associated information to identify themselves)
  • Certificates list (screenshot)
  • Reset password on MyVantage if locked out of account

Vantage Helpdesk contact details:  vantagepob@collabro.co.uk   +44 1224 339730

Vantage Helpdesk working hours - Monday to Friday 0830 -1700

 

The Vantage Helpdesk does NOT:

  • Update personnel records (This can only be carried out by the oil and gas operator the traveller works for.  In the event the traveller is not currently working, then the record will be updated the next time the traveller is due to travel.)
  • Add email addresses (This can only be carried out by the oil and gas operator the traveller works for.  In the event the traveller is not currently working, then the record will be updated the next time the traveller is due to travel.)
  • Provide trip history (This can be accessed via MyVantage of the oil and gas operator with who they travelled with will be able to provide this.)
  • Provide booking details (This can be provided by the oil and gas operator the traveller is due to go offshore with.  The information can only be accessed via MyVantage.)
  • Provide copy of certificates (Typically held by the traveller but copies may able to be provided by the oil and gas operator the traveller works for.)

 

Registering in MyVantage - this can only be done (by the oil and gas operator the traveller works for) if there is a valid email in the VPOB system.  It is encouraged that a personal and work email is loaded and the ability to have both are in the system.  It is the travellers responsibility to advise of a change of email address.  In the event the traveller is not currently working, then the email record will be updated the next time the traveller is due to travel.

 

LOGIC do not have access to MyVantage or the VPOB system.